ITIL / ISO 20000 document template: Annual Internal Audit Program. The purpose of this document is to define how often the internal audits will be conducted, and by which rules. The document is optimized for small and medium-sized organizations – we believe that. This checklist guides the development of an IT service portfolio, which, in turn, supports the development of a service catalog. The checklist benefits management throughout the organization as well as IT team members by providing visibility into IT’s purpose. Download ITIL Service Portfolio Checklist. The ITIL templates (ITIL document templates) provided here can be used as checklists for the various documents and records created as outputs from the ITIL processes. Our ITIL-compliant Reference Process Model contains 102 officially licensed checklists, and the most popular ITIL templates are available for download here in our ITIL.
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ITIL Process: ITIL Service Transition - Configuration Management
Checklist Category: ITIL Templates - Configuration Management Minitool partition wizard bootable 11 iso.
Source: Checklist 'CMDB Audit Report' from the ITIL Process Map V2
The following information is recorded within the CMDB Audit Report:
Itil Audit Checklist
- Date and time of the audit
- Person in charge
- Audited area of the CMDB (types of CIs, which were audited)
- Audited area of business (organizational areas or departments, in which the audit was carried out)
- Method of audit (i.e. based on automated tools, manual audit)
- Results of the audit
- Revealed differences between CMDB and actual CIs installed
- Effects of the deviations
- Corrections carried out to the CMDB
- Improvement potentials
- Reasons for the revealed differences between CMDB and actual CIs installed
- Measures for the future avoidance of the differences
- Description
- Person in charge
Itil Incident Management Audit Checklist
By: Stefan Kempter , IT Process Maps.